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Credits & Returns



Contact Tejas customer service immediately to report the issue at:

 

csr@tejasoffice.com

(713)864-6004

(800)-593-6004

 

To return an item, contact must be made within 30 DAYS of the purchase. The item must be in the original Manufacturer packaging. It's always a good idea to keep the packaging for any product for at least 30 DAYS in case they are found to be defective, as most manufacturers will NOT take the product back if it does not have the original packaging.  



Account Credit:

All returns for credit should be reported within 30 DAYS of purchase, be in original packaging and in resellable condition. Special permission for a credit may be given on some items over 30 days, (31-45 days) but a 15% RE-STOCKING FEE will be incurred. AFTER 45 days, we Cannot take back ANY product


Please note: Delivery staff may not accept returns without collecting a signature on a return authorization form. We appreciate your understanding in this matter.



Defective Merchandise:

If your merchandise is found to be defective, Tejas Office Products, inc. will replace your merchandise for up to 30 days from the date of purchase. After 30 days, manufacturer's warranties apply and requests for replacements should be made to the manufacturer.

(See Warranty Coverage).


Please note: Delivery staff may not accept returns without collecting a signature on a return authorization form. We appreciate your understanding in this matter.



Non-Returnable & Non-saleable Products:

Any product that is returned in a non-returnable or non-saleable condition will be returned to the customer without credit to their account. Examples of non-saleable conditions include but are not limited to: opened, cut or defaced packaging; used products; missing pieces.



Perishable Goods:

For safety reasons, edible goods cannot be returned, including but not limited to food, pharmaceutical products such as aspirin, candy, snacks, coffee and other beverages.



Special Orders:

Custom items, manufacturer-direct items and custom imprinted items cannot be returned.



Warranty Coverage:

Some returns or exchange requests that don’t qualify under the Tejas Office Products, Inc. Return Policy may qualify for service or repair under the appropriate manufacturer’s warranty.



Furniture:

Returns on furniture can be accepted for TWO weeks after delivery has been made.


Custom-ordered and custom-assembled furniture is made and assembled to your specifications so it is ONLY returnable if it is DEFECTIVE when you receive it. Any non-custom furniture that is approved for return will be subject to a 15% RE-STOCKING FEE.  Assembly, installation and delivery charges will not be credited.



Shortages:

Upon the date of delivery from Tejas Office Products, Inc., any items that are missing from your order but is shown to be delivered on your signed delivery ticket (Shortages) MUST BE CALLED IN On or Before the 3rd date after delivery.



Dated Materials:

Any dated materials, such as calendars, can no longer be returned after January 31st of that working calendar year.